Welcome to Fam By Style’s FAQ section! We’re here to make your family fashion shopping experience as effortless as our delivery service. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.
About Our Products
What types of products does Fam By Style offer?
We specialize in premium family fashion with a focus on children’s clothing and accessories. Our product range includes:
- Kids’ clothing (tees, jeans, pants, shorts, pajamas)
- Kids’ outerwear (jackets, vests)
- Kids’ footwear (boots, cleats, sandals, sneakers)
- Kids’ accessories (hats, gloves, backpacks, lunch boxes)
- Juniors’ tees and activewear
What age ranges do your kids’ products cover?
Our kids’ line caters to various age groups from toddlers to pre-teens. We offer sizing charts for each product to help you find the perfect fit for your growing child.
Do you offer matching family outfits?
Yes! Coordinating family outfits is one of our specialties. While our current focus is primarily on children’s fashion, we’re expanding our adult offerings to create complete family looks. Contact our Style Support team at [email protected] for coordination advice.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get them to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What shipping options are available?
We offer two convenient shipping options:
- Standard Shipping ($12.95 USD): Handled by DHL or FedEx, delivered in 10-15 business days after processing (1-2 business days)
- Free Shipping: Available on orders over $50 USD, delivered via EMS postal service in 15-25 business days
Do you ship internationally?
Yes! We ship globally, bringing Detroit style to families worldwide. However, we currently cannot ship to some Asian countries and remote regions. If you’re unsure about delivery to your location, please contact us before ordering.
How can I track my order?
All orders include package tracking. Once your order ships, you’ll receive an email with your tracking number and instructions on how to follow your package’s journey to your doorstep.
What should I do if my package is delayed?
While we carefully estimate delivery times, occasional delays can happen, especially during peak seasons. If your package hasn’t arrived within the estimated timeframe, please check your tracking information first. If you need further assistance, our customer care team is happy to help at [email protected].
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Please initiate your return through our customer service team.
What if the sizes don’t fit my children?
We understand kids grow fast! Our Family Fit Guarantee means we’ll help make it right if sizes don’t work for your growing crew. Contact us within 15 days of delivery, and we’ll guide you through exchange options or provide store credit.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your financial institution.
Customer Support
How can I contact customer service?
Our friendly customer care team is available by email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.
Where is Fam By Style located?
Our headquarters is located at:
2281 Daylene Drive, Detroit, US 48226
Though we’re based in Detroit, our style reaches families around the world!
2281 Daylene Drive, Detroit, US 48226
Though we’re based in Detroit, our style reaches families around the world!
Didn’t find the answer you were looking for? Our customer care team is always happy to help with any additional questions about our family fashion offerings. Email us at [email protected] and we’ll get back to you as quickly as possible.
Thank you for choosing Fam By Style – where we deliver more than clothing, we deliver confidence for your family’s adventures!