At Fam By Style, we’re committed to making your family’s fashion shopping experience as smooth and enjoyable as possible. Our shipping and returns policies are designed with your convenience in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options & Delivery Times

We offer two convenient shipping methods to serve your family’s needs:

Standard Shipping (Recommended)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipping
– Shipping Fee: $12.95

Free Economy Shipping
– Carrier: EMS
– Delivery Time: 15-25 business days after shipping
– Available for orders over $50

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want every member of your family to love their stylish kids’ fashion items from Fam By Style. If you’re not completely satisfied, we offer a hassle-free returns process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible:

  • Items must be unused, unworn, and in original condition with tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Kids’ accessories (including hats and gloves)
  • Kids’ cleats
  • Kids’ underwear (including pajamas)

All sales on these items are final.

How to Initiate a Return or Exchange

  1. Contact us within 15 days at [email protected] with your order number and product details
  2. Our team will respond within 1 business day with a Return Merchandise Authorization (RMA) number and instructions
  3. Pack securely in original packaging with all tags and include a copy of your packing slip
  4. Ship your return to our Detroit facility using a trackable method (you’re responsible for return shipping costs unless we made an error)

Return Shipping Options

You may choose your preferred shipping method:

  • Standard Return: DHL or FedEx (10-15 days)
  • Economy Return: EMS (15-25 days)

We recommend purchasing shipping insurance as we cannot guarantee we’ll receive your returned item.

Refund Process

Once we receive and inspect your return (typically 3-5 business days after arrival):

  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • 3-5 business days for credit/debit cards
    • 24 hours for PayPal
  • Shipping costs: Original shipping fees are non-refundable

Exchanges

We’re happy to exchange items for different sizes or colors (subject to availability). Follow the standard return process and indicate you’d like an exchange in your email. We’ll ship your new item as soon as we process your return.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.

Return Address

All returns should be sent to:

Fam By Style Returns
2281 Daylene Drive
Detroit, MI 48226
USA

Need Help?

Our family-friendly support team is always here to help! Contact us at [email protected] with any questions about our policies.

Thank you for choosing Fam By Style for your family’s fashion needs!